Privacy Policy

Effective date: 1998
Website: just4keepers.co.uk
Email: help@just4keepers.com

Who we are

Just4Keepers (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data fairly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you:

• visit our website;
• buy products or services from us;
• fill in a contact form;
• subscribe to our emails or marketing;
• interact with our adverts on Google, Facebook, Instagram or other platforms;
• use any of our services, communities, courses or apps.

What personal data we collect

We may collect and process the following personal data:

Information you give us

• your name;
• email address;
• phone number;
• billing and delivery address;
• payment and order details;
• information you submit through forms on our website;
• messages sent to us by email, forms, WhatsApp or social media;
• account details if you sign up for any of our services, courses, apps or communities.

Information collected automatically

When you visit our website, we may automatically collect:

• IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• time spent on our website;
• traffic source;
• click behaviour and website activity;
• cookie identifiers and similar tracking data.

Information from third parties

We may also receive information from:

• payment providers;
• website and ecommerce providers;
• advertising platforms such as Google and Meta;
• analytics providers;
• email marketing providers;
• delivery and fulfilment companies.

How we use your personal data

We use your personal data to:

• provide products and services to you;
• process orders and payments;
• arrange delivery;
• handle customer service, returns and enquiries;
• send important service or account messages;
• send marketing communications where permitted;
• improve our website, products and services;
• understand how people use our website;
• measure the performance of our advertising;
• show you relevant ads on Google, Facebook, Instagram and similar platforms;
• protect our business against fraud, misuse or abuse.

The ICO says privacy notices should clearly explain why data is being processed, how long it is kept, and who it is shared with.

Our legal basis for using your data

Depending on the reason we are using your information, we rely on one or more of the following legal bases:

• Contract – where we need your data to fulfil an order or provide a service.
• Legal obligation – where we must keep records for tax, accounting or legal reasons.
• Legitimate interests – where we use your data to run and improve our business, provided your rights do not override those interests.
• Consent – where required, including for certain marketing and advertising cookies.

Google Ads, Google Analytics and remarketing

We may use Google Ads, Google Analytics, Google conversion tracking and Google remarketing features on this website.

This means that third-party vendors, including Google, may show our ads on websites across the internet. These third parties, including Google, may use cookies, device identifiers or similar technologies to serve ads based on your past visits to our website. Google requires advertisers using these features to explain this in their privacy policy.

We may use Google tools to:

• understand how visitors use our website;
• track ad performance;
• build remarketing audiences;
• show relevant ads to previous website visitors;
• improve our advertising campaigns.

Google also requires advertisers to obtain legally valid consent for cookies and personal data use for personalised advertising where required, including for UK users.

You can learn more about how Google uses data in advertising and how to control personalised ads through Google’s own privacy and ad settings.

Facebook, Instagram and Meta advertising

We may use Meta Business Tools, including the Meta Pixel, conversion tracking and custom audience tools, to help us understand website activity and improve our advertising on Facebook and Instagram.

This may allow us to:

• measure the results of our adverts;
• understand which pages or products people view;
• create audiences for future advertising;
• show relevant adverts to people who have already visited our website;
• exclude certain people from advertising where appropriate.

Meta says businesses using its Business Tools should ensure they have the necessary rights, permissions and lawful basis, including consent where required, before sharing data with Meta.

Email marketing and custom audiences

If you join our mailing list or become a customer, we may send you emails about goalkeeper coaching, gloves, offers, product updates, community news, app news and related services where we are legally allowed to do so.

In some cases, where lawful, we may use customer data such as email addresses or phone numbers to create advertising audiences with platforms such as Google or Meta. This helps us show more relevant adverts and avoid showing irrelevant adverts to existing customers.

Google’s policy says advertisers using customer data for audience matching must clearly disclose this in their privacy policy and obtain consent where required.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Cookies and similar technologies

Our WordPress website may use cookies, pixels, tags, scripts and similar technologies.

These may include:

• strictly necessary cookies for website operation;
• analytics cookies to understand site usage;
• functionality cookies to remember preferences;
• advertising cookies for Google Ads, Meta ads, remarketing and measurement.

The ICO says that non-essential cookies, including advertising cookies, generally require consent, and that consent cannot be assumed just because information is buried in a privacy policy. It must be clear, informed and actively given.

Because of that:

• we request consent for non-essential cookies where required;
• you can manage your preferences through our cookie banner or cookie settings tool;
• you can also control cookies through your browser settings.

Who we share your data with

We may share your personal data with trusted third parties where necessary, including:

• website hosting and WordPress service providers;
• ecommerce and checkout providers;
• payment processors;
• shipping and fulfilment providers;
• email marketing providers;
• analytics providers;
• Google and Meta advertising tools;
• professional advisers such as accountants, insurers or legal advisers;
• regulators or law enforcement where we are legally required to do so.

We do not sell your personal data.

International transfers

Some of the third-party providers we use may process data outside the UK. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including legal, accounting, tax, fraud prevention and business record-keeping purposes.

For example:

• order and transaction records may be kept for up to 6 years or longer where required by law;
• enquiry records may be kept for a reasonable period for customer service and business records;
• email marketing data may be kept until you unsubscribe or ask us to remove you;
• cookie and analytics data may be kept according to our settings and the relevant platform retention periods.

The ICO specifically says privacy notices should explain retention in a clear and simple way.

Your rights

Under UK data protection law, you may have the right to:

• request access to your personal data;
• ask us to correct inaccurate data;
• ask us to delete your data;
• ask us to restrict processing;
• object to certain uses of your data;
• request transfer of your data;
• withdraw consent where processing is based on consent;
• complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

Data security

We take reasonable technical and organisational steps to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or internet transmission can ever be guaranteed to be fully secure.

Third-party links

Our website may contain links to third-party websites or services. If you follow a link to another site, that site will have its own privacy policy and we are not responsible for its privacy practices.

Children

Some of our products, coaching services, content or apps may be used by children with the involvement of a parent or guardian. Where appropriate, a parent or guardian should supervise the child’s use of our services and provide any necessary permission.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact us

If you have any questions about this Privacy Policy or how we use your data, please contact:

Just4Keepers
Email: help@just4keepers.com
Website: just4keepers.co.uk

If you are not happy with how we handle your data, you may complain to the Information Commissioner’s Office (ICO).